服務咨詢崗位職責8篇

崗位職責是什么

服務咨詢崗位是企業(yè)與客戶之間的重要橋梁，負責解答客戶疑問，提供專業(yè)的產品或服務信息，以協助客戶做出明智的決策，同時收集和反饋客戶需求，促進企業(yè)產品和服務的持續(xù)改進。

崗位職責要求

1. 具備良好的溝通技巧，能清晰、準確地傳達信息，理解客戶的需要和期望。

2. 熟悉公司產品和服務的詳細信息，能夠迅速、準確地提供解決方案。

3. 擁有耐心和同理心，能在面對各種客戶問題時保持專業(yè)和友好態(tài)度。

4. 能夠獨立解決問題，同時懂得何時尋求團隊支持，協同處理復雜情況。

5. 具備良好的記錄和報告能力，及時記錄客戶反饋，為決策提供依據。

崗位職責描述

服務咨詢人員的工作日常包括接聽電話、回復郵件、在線聊天等多種形式的客戶互動。他們需要深入理解公司的業(yè)務模式，以便為客戶提供全面、準確的咨詢服務。在與客戶交流過程中，他們不僅要解決眼前的問題，還要預見潛在的需求，提供預防性的建議。此外，他們還需定期更新知識庫，確保信息的時效性和準確性。

有哪些內容

1. 客戶接待：接待來電、來訪客戶，解答產品或服務相關問題，提供購買建議。

2. 技術支持：針對技術性問題，提供操作指導，協助客戶解決使用中遇到的困難。

3. 投訴處理：傾聽客戶投訴，記錄問題詳情，協調內部資源，確保問題得到妥善解決。

4. 市場反饋：收集和整理客戶意見，分析市場趨勢，為產品改進和市場策略提供參考。

5. 客戶關系維護：通過定期跟進，建立并保持良好的客戶關系，提升客戶滿意度和忠誠度。

6. 內部協作：與銷售、技術等部門緊密合作，共享客戶信息，確?？绮块T服務的一致性。

7. 數據分析：整理和分析客戶服務數據，識別客戶需求模式，優(yōu)化服務流程。

服務咨詢崗位是企業(yè)與客戶之間的關鍵紐帶，其工作內容涵蓋多方面，從直接的服務提供到間接的業(yè)務支持，都需要以客戶需求為導向，以提升客戶體驗為目標，為企業(yè)的發(fā)展貢獻力量。

服務咨詢崗位職責范文

第1篇 客戶服務咨詢崗位職責任職要求

客戶服務咨詢崗位職責

客戶服務專員(網絡咨詢方向) 上海美迪亞醫(yī)院投資集團有限公司 上海美迪亞醫(yī)院投資集團有限公司，美迪亞 我們集團旗下的昆山綜合醫(yī)院招聘客服專員(網絡咨詢方向)3名:

職責:

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1、通過網絡渠道為顧客提供咨詢服務;

2、回復網站后臺客戶的留言，做好跟蹤服務工作，及時處理后臺預約客戶信息，建立客戶資料檔案，做好客戶的回訪工作

3、從事過醫(yī)院電話/網絡咨詢工作優(yōu)先。

任職要求:

1、有一定的醫(yī)學基礎，醫(yī)學、護理或者臨床專業(yè)，有相關營銷或電話咨詢工作經驗;

2、有男科、婦科、皮膚科、耳鼻喉科、肛腸科、胃腸科等網絡咨詢醫(yī)生工作者優(yōu)先，

3、熟練的計算機應用能力，打字速度快，40字/分鐘以上;

4、口齒清晰，良好的營銷意識和服務意識，較強的應變能力、協調能力。

5、善于學習，具有自我認知能力，具有合作意識和團隊精神;

第2篇 服務咨詢顧問崗位職責任職要求

服務咨詢顧問崗位職責

咨詢服務顧問 北京安信天行科技有限公司 北京安信天行科技有限公司，安信天行任職要求:

1、計算機、網絡安全及相關專業(yè)，本科及以上學歷，2年以上相關工作經驗;

2、有較強的寫作、安全方案設計和軟課題研究能力者優(yōu)先;

3、熟悉防火墻、漏洞掃描、網頁防篡改、數據備份、防病毒攻擊、網絡及數據庫審計等相關網絡知識;

4、熟悉系統安全知識(windows、linu_、uni_等);

5、了解信息安全領域的技術標準及管理標準，掌握安全評估服務方法;

6、熟悉信息安全業(yè)務，對客戶信息系統生命周期有深入了解，有安全需求分析、安全風險評估、安全等級制定、安全方案設計、安全集成、安全維護、應急響應等安全應用方面的相關知識，有項目實際工作經驗者優(yōu)先;

7、有較強的自學能力和學習愿望，具備出色的理解能力和動手能力，嚴謹的邏輯思維能力和自我管理能力;積極上進、善于溝通，具備客戶服務意識和團隊合作精神;

8、具有cissp、cisp、cisa、ccie、ccnp等相關認證者優(yōu)先。

崗位職責:

1、負責為政府、企業(yè)用戶提供安全服務咨詢方案，為客戶提供風險評估、等保咨詢、信息安全管理咨詢、信息安全體系設計規(guī)劃和安全解決方案等咨詢服務;

2、作為項目經理，負責整體項目實施工作，制定把控項目進度和項目質量要求;

3、承擔研究類課題、客戶定制化文檔編寫和培訓工作;

4、其他領導交辦的工作任務。

服務咨詢顧問崗位

第3篇 服務咨詢師崗位職責

成人英語 服務咨詢師 id-30973 英孚教育(中國) 英域成語言培訓(上海)有限公司,ef,ef教育,上海英孚,英孚,英孚教育(中國),英孚教育(中國),英域成 職責描述:

維護學校溫馨快樂的學習氛圍,為學員制定學習計劃,引導和幫助學員適應有效的學習方法并達到他們的目標;保持與顧客的良好溝通與聯系,維護學員滿意度。

任職要求:

1. 你不愿意每天只面對電腦工作;

2. 你不愿意墨守成規(guī),循規(guī)蹈矩;

3. 你希望在廣闊的平臺找到很多的機會可以提高自己的能力;

4. 你享受多元文化的工作環(huán)境;

5. 你陽光開朗,希望在工作中結交各行各業(yè)的朋友;

6. 你熱情善良,為人誠信,愿意幫助他人更好的學習英語;

7. 你具備良好的溝通能力和技巧;

8. 你擁有本科以上學歷;英語專業(yè)者優(yōu)先;

9. 你擁有1年以上的服務行業(yè)或相關崗位經驗。

第4篇 客戶服務咨詢崗位職責

客戶服務部醫(yī)療咨詢官 瑞華健康保險股份有限公司 瑞華健康保險股份有限公司,瑞華 職責描述:

1、負責為客戶提供健康管理服務,包括健康咨詢、健康指導、健康生活方式指導、健康管理方案制定與服務跟蹤等;

2、負責健康管理相關的客戶教育與互動內容的產生,撰寫健康、養(yǎng)生等文章、定制化健康關懷短信、微信互動等;

3、負責健康活動的企劃與實施,組織開展疾病預防、健康生活方式指導、慢病管理、康復護理等線上、線下活動;

4、負責就醫(yī)協助服務的實施,推薦就醫(yī)專家,協助預約并安排后續(xù)服務等;

5、完成上級領導布置的其他任務。

崗位要求:

1、具有臨床醫(yī)學、護理學等相關專業(yè)大學本科及以上學歷,持有醫(yī)師資格證書或健康管理師證書2年以上,有全科醫(yī)生、營養(yǎng)、公共衛(wèi)生、健康管理工作經驗者優(yōu)先;

2、具備良好的中、英文語言組織能力、溝通表達能力和文案撰寫能力;

3、具備良好的客戶服務意識,親和力強,具有團隊協作精神;

4、具備高度責任心、高效的執(zhí)行力、良好的職業(yè)道德、嚴謹的工作態(tài)度;

5、microsoft office操作熟練。

第5篇 服務咨詢主管崗位職責任職要求

服務咨詢主管崗位職責

崗位職責:

1、具有5年以上安全咨詢服務顧問工作經驗，安全服務廠商3年以上團隊管理經驗;

2、負責過信息安全頂層設計和行業(yè)安全解決方案的編寫、主導開展過大型安全咨詢項目;

3、計算機相關專業(yè)，本科及以上學歷，具備iso 27001 la、cissp、pmp、cisa、itil等信息安全證書優(yōu)先;

4、具備強烈的進取心，良好的團隊合作精神，抗壓能力強，適應一定程度出差;

5、提供業(yè)界有競爭力的薪酬待遇，具體詳談。

第6篇 服務咨詢主管崗位職責

國際服務咨詢案例主管 the qualified individual is responsible to support the development, implementation and evaluation of global solutions services at the jiahui hospital.

this position will work effectively as part of patient care team to connect and facilitate a seamless jiahui health care e_perience together with e_ternal health care teams and organizations. this role will also help with build and improve the policies and workflows to enhance patient e_perience of global solution services.

the responsible individual will have organizational and communication skills and be able to use the information systems needed to support the patient care e_perience. they will be able to assess client needs and will engage patients and partners in order to ma_imize effective use of health care resources at jiahui and overseas.

essential tasks:

1. monitor the patient journey in their jiahui and international e_perience from beginning to completion, and facilitate coordination with internal clinical and operation team, as well as international partners to ensure timely and satisfied service delivery to patient;

2. handle disputes and customer complains when escalated from front-line team members;

3. handle comple_ / vip case from beginning to end in person;

4. maintain close communicate with international partners and communicated actively when needed;

5. review patient feedback with global solution service consultant regularly to improve service policies and workflows for better quality of care and patient e_perience;

6. provide internal process and practice training to relevant functions of global solution services;

7. perform other duties as assigned;

knowledge and skills:

1. knowledge of each patient’s diagnosis and its treatment-related specifics;

2. skillful in patient assessment and education;

3. demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;

4. ability to use the information systems needed to support information management and the patient care e_perience

5. understand products and patient flow process in the section of global solutions;

6. culture sensitive when working with international collaborators

7. ability to deal with comple_ situations and manage customer complains to ensure a good client e_perience by navigating through different functions in a timely manner

8. lead or participate in quality improvement initiatives or projects

9. promote the development of collaborative relationships with colleagues

required qualifications and e_periences:

1. minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;

2. general medical knowledge of oncology treatment is required;

3. a minimum of 5 years e_periences in customer service in a healthcare organization, customer service e_perience for high-end client is preferred, administration e_perience in hospital is preferred, nurse background is preferred;

4. e_cellent communication ability with strong service consciousness, able to build trust with patients, families and other high-end clients;

5. independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;

6. self-starter, goal-getter, problem solver, strong willingness to learn new things;

7. strong work ethics and conduct him/herself in a professional manner at all times;

8. compassionate and patience;

9. fluent in spoken and written chinese and english, medical english skill is preferred; the qualified individual is responsible to support the development, implementation and evaluation of global solutions services at the jiahui hospital.

this position will work effectively as part of patient care team to connect and facilitate a seamless jiahui health care e_perience together with e_ternal health care teams and organizations. this role will also help with build and improve the policies and workflows to enhance patient e_perience of global solution services.

the responsible individual will have organizational and communication skills and be able to use the information systems needed to support the patient care e_perience. they will be able to assess client needs and will engage patients and partners in order to ma_imize effective use of health care resources at jiahui and overseas.

essential tasks:

1. monitor the patient journey in their jiahui and international e_perience from beginning to completion, and facilitate coordination with internal clinical and operation team, as well as international partners to ensure timely and satisfied service delivery to patient;

2. handle disputes and customer complains when escalated from front-line team members;

3. handle comple_ / vip case from beginning to end in person;

4. maintain close communicate with international partners and communicated actively when needed;

5. review patient feedback with global solution service consultant regularly to improve service policies and workflows for better quality of care and patient e_perience;

6. provide internal process and practice training to relevant functions of global solution services;

7. perform other duties as assigned;

knowledge and skills:

1. knowledge of each patient’s diagnosis and its treatment-related specifics;

2. skillful in patient assessment and education;

3. demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;

4. ability to use the information systems needed to support information management and the patient care e_perience

5. understand products and patient flow process in the section of global solutions;

6. culture sensitive when working with international collaborators

7. ability to deal with comple_ situations and manage customer complains to ensure a good client e_perience by navigating through different functions in a timely manner

8. lead or participate in quality improvement initiatives or projects

9. promote the development of collaborative relationships with colleagues

required qualifications and e_periences:

1. minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;

2. general medical knowledge of oncology treatment is required;

3. a minimum of 5 years e_periences in customer service in a healthcare organization, customer service e_perience for high-end client is preferred, administration e_perience in hospital is preferred, nurse background is preferred;

4. e_cellent communication ability with strong service consciousness, able to build trust with patients, families and other high-end clients;

5. independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;

6. self-starter, goal-getter, problem solver, strong willingness to learn new things;

7. strong work ethics and conduct him/herself in a professional manner at all times;

8. compassionate and patience;

9. fluent in spoken and written chinese and english, medical english skill is preferred;

第7篇 it服務咨詢顧問崗位職責

it服務管理咨詢顧問 趨勢引領信息咨詢北京 北京趨勢引領信息咨詢有限公司,趨勢引領,趨勢引領信息咨詢北京,趨勢引領 崗位職責:

1. 協助客戶完成it運維管理流程的規(guī)劃、設計、運維與質量控制,包括:

a) 制定it運營管理規(guī)劃;

b) 變更、發(fā)布、容量性能管理等流程優(yōu)化需求管理及電子化實施過程的管控,持續(xù)改進;

c) 事件、問題、變更、配置、業(yè)務連續(xù)性等領域的制度、辦法、流程規(guī)范的制定;

d) it運維管理流程的日常運維管理和質量控制;

e) 推動it運營管理體系的落地執(zhí)行,定期對運營管理數據進行分析,及協助組織定期的檢查和審計,發(fā)現潛在風險推動改進提升。

2. 相關it運營重要工作任務的實施。

? 任職要求:

1. 大學本科以上學歷,計算機科學、it治理、信息管理、信息安全、通信、軟件工程、項目管理、自動控制等相關專業(yè);

2. 工作年限5-8年,3年以上it相關工作經驗;

3. 年齡35歲以下。

? 能力要求:

1. 熟悉大型企業(yè)it運營戰(zhàn)略管理模式,在大型企業(yè)itil管理和項目管理3年以上工作經驗,主持過3個及以上的it管理咨詢類項目或擔任過itil流程經理至少2年;

2. 熟悉itsm/itil/iso20000/devops等體系標準,有大型企業(yè)it運營管理經驗者優(yōu)先,對于主流it技術有一定了解,有itil/devops證書優(yōu)先;

3. 具備清晰的邏輯思維和推理能力,良好的系統分析、解決問題能力,較強的工作推動力;

4. 有良好的領悟力,能夠主動、及時的與客戶進行溝通,了解客戶需求;

5. 富有創(chuàng)新精神,性格開朗,善于溝通。

第8篇 服務咨詢顧問崗位職責

國際服務咨詢顧問 summary:

the qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking global solution services at the jiahui hospital, including telemedicine or transfer of care to international locations.

this position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless jiahui health care e_perience together with jiahui’s medical and administrative team.

the responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both english and chinese.

essential tasks:

serve as the first point of contact to respond to e_ternal and internal inquiries from about jiahui global solution services (international consultation, telemedicine, and global concierge services);

serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;

communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their jiahui and international e_perience and provide communication points as needed, work with team to discuss cases and escalate concerns to the ne_t level of responsibilities when indicated;

collect clients e_perience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;

maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;

develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;

perform other duties as assigned;

knowledge and skills:

knowledge of each patient’s diagnosis and its treatment-related specifics;

skillful in patient assessment and education;

demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;

coordinate activities with client, internal clinical and operational team to ensure patient receive services in a timely manner;

understand products and patient flow process in the section of global solutions;

lead or participate in quality improvement initiatives or projects

required qualifications and e_periences:

minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;

general medical knowledge of oncology treatment is required;

a minimum of 5 years e_periences in a diversified environment with strong e_ternal relation building, 2+ years e_periences in high-end health management organization is preferred, physician or nurse background is preferred;

e_cellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;

independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;

self-starter, goal-getter, problem solver, strong willingness to learn new things;

strong work ethics and conduct him/herself in a professional manner at all times;

compassionate and patience;

fluent in spoken and written chinese and english, medical english skill is preferred; summary:

the qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking global solution services at the jiahui hospital, including telemedicine or transfer of care to international locations.

this position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless jiahui health care e_perience together with jiahui’s medical and administrative team.

the responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both english and chinese.

essential tasks:

serve as the first point of contact to respond to e_ternal and internal inquiries from about jiahui global solution services (international consultation, telemedicine, and global concierge services);

serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;

communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their jiahui and international e_perience and provide communication points as needed, work with team to discuss cases and escalate concerns to the ne_t level of responsibilities when indicated;

collect clients e_perience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;

maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;

develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;

perform other duties as assigned;

knowledge and skills:

knowledge of each patient’s diagnosis and its treatment-related specifics;

skillful in patient assessment and education;

demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;

coordinate activities with client, internal clinical and operational team to ensure patient receive services in a timely manner;

understand products and patient flow process in the section of global solutions;

lead or participate in quality improvement initiatives or projects

required qualifications and e_periences:

minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;

general medical knowledge of oncology treatment is required;

a minimum of 5 years e_periences in a diversified environment with strong e_ternal relation building, 2+ years e_periences in high-end health management organization is preferred, physician or nurse background is preferred;

e_cellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;

independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;

self-starter, goal-getter, problem solver, strong willingness to learn new things;

strong work ethics and conduct him/herself in a professional manner at all times;

compassionate and patience;

fluent in spoken and written chinese and english, medical english skill is preferred;