- 目錄
崗位職責(zé)是什么
銷售部門主管是一個(gè)關(guān)鍵的管理角色,負(fù)責(zé)指導(dǎo)和協(xié)調(diào)銷售團(tuán)隊(duì),以實(shí)現(xiàn)公司的銷售目標(biāo)和業(yè)績(jī)?cè)鲩L(zhǎng)。
崗位職責(zé)要求
1. 具備出色的領(lǐng)導(dǎo)力和人際交往能力,能激勵(lì)團(tuán)隊(duì)成員達(dá)成銷售指標(biāo)。
2. 熟悉市場(chǎng)動(dòng)態(tài)和競(jìng)爭(zhēng)對(duì)手策略,能制定有效的銷售策略。
3. 擁有良好的商業(yè)洞察力,能分析銷售數(shù)據(jù),優(yōu)化銷售流程。
4. 具備良好的談判技巧和客戶服務(wù)意識(shí),確??蛻魸M意度。
5. 能有效管理銷售預(yù)算,控制成本,提高盈利能力。
6. 有較強(qiáng)的組織和計(jì)劃能力,能協(xié)調(diào)跨部門合作。
崗位職責(zé)描述
銷售部門主管在日常工作中,需要:
1. 設(shè)定銷售目標(biāo),分配任務(wù)給團(tuán)隊(duì)成員,并監(jiān)督執(zhí)行情況。
2. 培訓(xùn)和發(fā)展銷售團(tuán)隊(duì),提升他們的專業(yè)技能和市場(chǎng)敏感度。
3. 定期與團(tuán)隊(duì)進(jìn)行業(yè)績(jī)?cè)u(píng)估,提供反饋和改進(jìn)建議。
4. 與潛在客戶建立和維護(hù)良好關(guān)系,推動(dòng)業(yè)務(wù)發(fā)展。
5. 參與重大銷售合同的談判,確保交易順利進(jìn)行。
6. 分析銷售報(bào)告,識(shí)別市場(chǎng)趨勢(shì),調(diào)整銷售策略。
7. 解決客戶問題,處理投訴,確??蛻糁艺\(chéng)度。
有哪些內(nèi)容
1. 團(tuán)隊(duì)管理:構(gòu)建高效、協(xié)作的銷售團(tuán)隊(duì),定期進(jìn)行團(tuán)隊(duì)建設(shè)活動(dòng),提升團(tuán)隊(duì)凝聚力。
2. 銷售預(yù)測(cè):基于市場(chǎng)研究和歷史數(shù)據(jù),制定準(zhǔn)確的銷售預(yù)測(cè),為公司決策提供依據(jù)。
3. 客戶關(guān)系管理:運(yùn)用crm系統(tǒng),跟蹤客戶行為,提高客戶保留率和復(fù)購(gòu)率。
4. 市場(chǎng)分析:監(jiān)控市場(chǎng)變化,了解客戶需求,及時(shí)調(diào)整銷售策略以適應(yīng)市場(chǎng)環(huán)境。
5. 內(nèi)部協(xié)調(diào):與產(chǎn)品開發(fā)、市場(chǎng)推廣等部門緊密合作,確保銷售策略與公司整體戰(zhàn)略一致。
6. 銷售報(bào)告:定期向高層管理層匯報(bào)銷售業(yè)績(jī),提供銷售策略建議。
7. 業(yè)務(wù)拓展:尋找新的銷售渠道和合作伙伴,擴(kuò)大市場(chǎng)份額。
作為銷售部門主管,需以結(jié)果為導(dǎo)向,不斷優(yōu)化銷售流程,提高團(tuán)隊(duì)效率,同時(shí)注重培養(yǎng)團(tuán)隊(duì)成員的個(gè)人成長(zhǎng),以實(shí)現(xiàn)公司的長(zhǎng)期業(yè)務(wù)發(fā)展目標(biāo)。
銷售部門主管崗位職責(zé)范文
第1篇 銷售部門主管崗位職責(zé)
銷售部部門主管 天津宜家家居有限公司 天津宜家家居有限公司,宜家 your assignment:
your working base is the shop floor where you lead by e_ample every day, supporting, challenging and coaching co-workers.
together with your team, you focus on putting the customer first in everything you do within the store shop.
every customer must have a shopping e_perience that e_ceeds his or her e_pectations.
you take full responsibility for ensuring your shop is in e_cellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).
together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. you follow up and take action accordingly by using proven solutions and good e_amples. you define your individual contribution and goals for delivering the department plan.
you are passionate about the ikea products in your shop. you create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
you are proactive in finding opportunities and acting on them to ma_imise sales through understanding customers and the local market and keeping an eye on competition.
you act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
you and your team actively sales steer to your department’s top-selling products, prioritised products (e.g.overstock/?vertag) and ikea service products in order to ma_imise sales and long-term profitability.
you e_ecute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.
you actively promote the ikea social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
requirements:
business-minded.
a passion for selling, reaching your goals and getting the best for ikea customers.
the ikea values accurately reflect your own values.
enjoy working in a fast-paced and future-oriented environment.
you get as much out of helping your team achieve and develop as you do of your own achievements.
basic english communication skill.
職責(zé)描述:
你的工作場(chǎng)所位于商場(chǎng),每天你都在這里以身作則,為員工提供支持,向他們發(fā)出挑戰(zhàn)并指導(dǎo)他們開展工作。
在進(jìn)行商場(chǎng)內(nèi)的各項(xiàng)事務(wù)時(shí),你和團(tuán)隊(duì)都把顧客的需求擺在第一位。你們必須為每位顧客打造超越期望的購(gòu)物體驗(yàn)。
你負(fù)責(zé)確保商場(chǎng)全天整潔如新且?guī)齑娉渥?并保證四個(gè)展銷基本要點(diǎn)全部滿足要求(產(chǎn)品有標(biāo)價(jià)、整潔干凈、正確組裝且?guī)齑娉渥?。
你和銷售部部門經(jīng)理一起負(fù)責(zé)制定及實(shí)施部門目標(biāo)及行動(dòng)計(jì)劃,同時(shí)將這些信息明確傳達(dá)給員工。通過采用有效的解決方案并借鑒優(yōu)秀實(shí)踐,你將跟進(jìn)行動(dòng)計(jì)劃并采取相應(yīng)措施。為完成部門計(jì)劃,你需要明確個(gè)人職責(zé)及目標(biāo)。
你必須熱愛商場(chǎng)內(nèi)的宜家產(chǎn)品。你需要深入了解產(chǎn)品的特點(diǎn)及優(yōu)點(diǎn),并將這些信息與顧客及團(tuán)隊(duì)分享。
充分了解顧客、本地市場(chǎng)及競(jìng)爭(zhēng)情況,積極尋找并抓住機(jī)會(huì),從而最大程度地提升銷量。
能快速把握商機(jī);調(diào)整產(chǎn)品貨源儲(chǔ)備(包括庫(kù)存過剩及缺貨產(chǎn)品),并修改顧客反饋內(nèi)容(10個(gè)最常問到的問題)。
你和團(tuán)隊(duì)積極地引導(dǎo)顧客關(guān)注部門的最暢銷產(chǎn)品、優(yōu)先促銷產(chǎn)品(如庫(kù)存過剩及?vertag產(chǎn)品)及宜家服務(wù)產(chǎn)品,從而最大化提升銷量并實(shí)現(xiàn)長(zhǎng)期盈利。
你根據(jù)銷售部部門經(jīng)理對(duì)關(guān)鍵績(jī)效指標(biāo)的分析結(jié)果,采取相應(yīng)的有效措施。
積極推動(dòng)宜家實(shí)現(xiàn)對(duì)社會(huì)和環(huán)境的承諾,與團(tuán)隊(duì)一起明確你們應(yīng)如何促進(jìn)可持續(xù)發(fā)展。
任職要求:
具有商業(yè)頭腦。
滿懷熱忱,積極銷售,致力于實(shí)現(xiàn)目標(biāo)及為宜家顧客提供滿意的服務(wù)。
宜家價(jià)值觀準(zhǔn)確地反映了你的價(jià)值觀。
喜歡在快節(jié)奏和面向未來的環(huán)境中工作。
協(xié)助團(tuán)隊(duì)發(fā)展與實(shí)現(xiàn)自身發(fā)展給了你同樣多的收獲。
具有成為銷售部部門經(jīng)理的潛力。
能夠非常靈活、迅速、利落地處理工作事項(xiàng)。
能扮演考慮周全的決策者的角色。
必要時(shí)能負(fù)起責(zé)任并合理分配任務(wù)。
是一名優(yōu)秀的溝通者,能以友好、積極的方式與員工和顧客進(jìn)行溝通。
基本的英文溝通能力。