售后銷售經(jīng)理崗位職責(zé)

崗位職責(zé)是什么

售后銷售經(jīng)理是一個(gè)關(guān)鍵的管理角色，負(fù)責(zé)協(xié)調(diào)公司售后服務(wù)與銷售活動(dòng)，確保客戶滿意度并推動(dòng)持續(xù)的業(yè)務(wù)增長。

崗位職責(zé)要求

1. 擁有出色的溝通和談判技巧，能夠有效處理客戶問題和投訴。

2. 具備銷售策略制定和執(zhí)行的能力，以提升產(chǎn)品銷量和客戶忠誠度。

3. 熟悉售后服務(wù)流程，能夠優(yōu)化服務(wù)以提高效率和客戶滿意度。

4. 具備團(tuán)隊(duì)管理和領(lǐng)導(dǎo)能力，激勵(lì)團(tuán)隊(duì)成員達(dá)成業(yè)績目標(biāo)。

5. 能夠分析銷售數(shù)據(jù)，識(shí)別市場趨勢和客戶需求，為業(yè)務(wù)決策提供依據(jù)。

6. 具備良好的商業(yè)敏感度和解決問題的能力，能迅速應(yīng)對(duì)市場變化。

崗位職責(zé)描述

售后銷售經(jīng)理的角色需要在銷售和售后之間架起橋梁，確保兩者之間的協(xié)同工作。他們需要監(jiān)控銷售業(yè)績，同時(shí)關(guān)注客戶反饋，以便及時(shí)調(diào)整策略。此外，他們還負(fù)責(zé)培訓(xùn)和支持銷售團(tuán)隊(duì)，確保團(tuán)隊(duì)成員具備處理復(fù)雜客戶問題的能力。

有哪些內(nèi)容

1. 客戶關(guān)系管理：建立和維護(hù)與重要客戶的良好關(guān)系，解決他們的問題，提供優(yōu)質(zhì)的客戶服務(wù)。

2. 銷售策略制定：制定并實(shí)施銷售計(jì)劃，設(shè)定銷售目標(biāo)，確保團(tuán)隊(duì)達(dá)成業(yè)績指標(biāo)。

3. 團(tuán)隊(duì)領(lǐng)導(dǎo)：招募、培訓(xùn)和指導(dǎo)銷售團(tuán)隊(duì)，設(shè)定個(gè)人和團(tuán)隊(duì)績效目標(biāo)，進(jìn)行定期評(píng)估。

4. 售后服務(wù)改進(jìn)：評(píng)估現(xiàn)有服務(wù)流程，提出改進(jìn)建議，以提升客戶滿意度和減少糾紛。

5. 數(shù)據(jù)分析：收集和分析銷售數(shù)據(jù)，識(shí)別市場動(dòng)態(tài)，為產(chǎn)品開發(fā)和市場策略提供洞見。

6. 協(xié)調(diào)跨部門合作：與產(chǎn)品開發(fā)、市場營銷和其他部門緊密協(xié)作，確保銷售和售后策略的一致性。

作為售后銷售經(jīng)理，該職位要求在滿足客戶需求時(shí)，驅(qū)動(dòng)銷售業(yè)績的持續(xù)增長。通過有效的團(tuán)隊(duì)管理和策略執(zhí)行，這一角色對(duì)于公司的長期成功至關(guān)重要。

售后銷售經(jīng)理崗位職責(zé)范文

第1篇 售后銷售經(jīng)理崗位職責(zé)

service sales manager/account manager 售后服務(wù)銷售/客戶經(jīng)理 macgregor 麥基嘉 麥基嘉(上海)貿(mào)易有限公司,麥基嘉 key accountabilities:

1. developing and maintaining customer relations with the shipowners.

2. to identify sales opportunities within gls, and facilitating the transition to engagement

3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.

4. to promote and obtain tpe modification & conversion jobs.

5. to obtain annual routine service agreement.

6. to sign lifecycle service agreement with our vvip & vip shipowners.

7. to come with constructive customers visiting reports.

8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.

9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.

10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.

11. handle all necessary correspondence/communications to customer regarding commercial issues.

12. commercial negotiation with customers, incl. price, payment terms and other terms.

qualifications:

1. four year university degree in mechanics, electricity, shipbuilding or other technical area;

2. have positive mindset and cooperate well with our sales & services teams.

3. have good relationship with international & china shipowners and china repair shipyards.

4. sales and negotiation skills, strong sense customer care;

5. 8+ years in the similar position, shipbuilding, ship equipment preferred;

6. very e_cellent communication skills and interpersonal skills;

7. very good english, both written and speaking;