- 目錄
崗位職責(zé)是什么
咨詢服務(wù)部是企業(yè)組織中的關(guān)鍵部門，其核心任務(wù)是為客戶提供專業(yè)、高效和個(gè)性化的咨詢服務(wù)，以滿足他們的需求并建立長(zhǎng)期的合作關(guān)系。該部門致力于提升客戶滿意度，通過傳遞公司產(chǎn)品和服務(wù)的知識(shí)，協(xié)助解決客戶問題，從而增強(qiáng)企業(yè)的市場(chǎng)競(jìng)爭(zhēng)力。
崗位職責(zé)要求
1. 熟悉企業(yè)產(chǎn)品和服務(wù)：咨詢服務(wù)部成員需深入理解公司的業(yè)務(wù)范圍，全面掌握產(chǎn)品和服務(wù)的特性和優(yōu)勢(shì)。
2. 優(yōu)秀的溝通技巧：能夠清晰、準(zhǔn)確地傳達(dá)信息，理解客戶的疑慮和需求，并提供針對(duì)性的解決方案。
3. 專業(yè)的客戶服務(wù)理念：堅(jiān)持以客戶為中心，具備耐心、熱情的服務(wù)態(tài)度，及時(shí)響應(yīng)客戶需求。
4. 解決問題的能力：面對(duì)復(fù)雜的問題，能夠迅速分析、判斷并提出有效的處理策略。
5. 持續(xù)學(xué)習(xí)：不斷更新知識(shí)庫，適應(yīng)市場(chǎng)變化，提升服務(wù)質(zhì)量。
崗位職責(zé)描述
咨詢服務(wù)部的工作涉及多個(gè)層面，包括但不限于：
1. 客戶接待：接聽電話、回復(fù)郵件，為客戶提供初步的產(chǎn)品咨詢和解答疑問。
2. 問題跟蹤：記錄客戶反饋，跟蹤問題處理進(jìn)度，確保問題得到妥善解決。
3. 培訓(xùn)與發(fā)展：定期進(jìn)行內(nèi)部培訓(xùn)，提升團(tuán)隊(duì)的專業(yè)技能和服務(wù)水平。
4. 服務(wù)改進(jìn)：收集客戶滿意度數(shù)據(jù)，分析服務(wù)流程中的不足，提出改進(jìn)建議。
5. 協(xié)調(diào)合作：與銷售、技術(shù)等部門緊密協(xié)作，確?？蛻舻男枨蟮玫饺轿坏臐M足。
有哪些內(nèi)容
咨詢服務(wù)部的工作內(nèi)容涵蓋以下幾個(gè)關(guān)鍵領(lǐng)域：
1. 客戶咨詢：提供產(chǎn)品信息，解釋服務(wù)條款，幫助客戶做出明智的購買決策。
2. 技術(shù)支持：協(xié)助客戶解決使用過程中遇到的技術(shù)問題，提供故障排查和修復(fù)指導(dǎo)。
3. 定制服務(wù)：針對(duì)特殊需求，為客戶量身定制解決方案，確保服務(wù)的個(gè)性化和專業(yè)化。
4. 關(guān)系維護(hù)：定期與客戶保持聯(lián)系，了解他們的需求變化，提供持續(xù)的關(guān)注和支持。
5. 市場(chǎng)反饋：收集并分析客戶反饋，為產(chǎn)品的改進(jìn)和市場(chǎng)策略提供有價(jià)值的信息。
咨詢服務(wù)部作為企業(yè)與客戶之間的橋梁，其工作質(zhì)量和效率直接影響到客戶滿意度和企業(yè)的市場(chǎng)聲譽(yù)。因此，咨詢服務(wù)部的每一位成員都應(yīng)致力于提升自身的專業(yè)素養(yǎng)，以一流的服務(wù)贏得客戶的信任和忠誠。
咨詢服務(wù)部崗位職責(zé)范文
第1篇 咨詢服務(wù)部經(jīng)理崗位職責(zé)
企業(yè)評(píng)估及咨詢服務(wù)部(高級(jí))經(jīng)理 廣州仲量聯(lián)行 廣州仲量聯(lián)行物業(yè)服務(wù)有限公司(分支機(jī)構(gòu)) whats your ambition? is it a big goal or small steps? professional or personal? wed like to know because at jll, we make your ambitions our business.
and if you have ambitions in real-estate property evaluation, join us to be inspired by the best.
what this job involves:
- develop the business of the professional services of jll related to capital market and investment market in china and overseas markets
- leverage the professional accounting and financial knowledge to build up and strengthen the connections with the professional parties in accounting firms, investment banks and professional communities
- frequently participate in seminars or conferences in capital market, investment market and professional communities
- work with the team to e_ecute mandates through market study, financial analysis, modelling, valuation and report preparation
- manage the projects with clients and e_ternal professional parties
- provide direction and review analysts’ output for the mandates
- keep up to date with market developments and the regulatory environment
sound like the job you’re looking for? before you apply, its also worth knowing what we are looking for:
- accounting firms’ qualified professional accountants / auditors / certified public accountant (cpa); familiar with ifrs or us gaap or prc accounting standards
- have the desire to further develop his or her career in capital market, investment market and business development areas
- good self-initiatives and outgoing marketing attitudes
- can perform market study and company financial analysis with the team
- a record of professional e_perience in accounting or financial sectors
- cpa holder (if has cfa or other financial background is a plus)
- good communication skill and teamwork e_perience, required for frequent collaboration with colleagues and a wide range e_ternal professional parties
- good time management / organisational skills and resilience needed to attend to varying workloads with tight deadlines
- keen initiative and sense of accountability towards their work
- proficient in written and spoken english / mandarin
- willing to travel in china and overseas
what you can e_pect from us
youll join an entrepreneurial, inclusive culture. one where we succeed together – across the desk and around the globe. where like-minded people work naturally together to achieve great things.
keep your ambitions in sight and imagine where jll can take you...
apply today!
